Managed Cloud
The trusted extension of your support team
Fully managed with peace of mind
Our Cloud Concierge Managed Service provides a vendor-agnostic consultative approach to helping customers navigate the complexity of managing their applications and workloads critical to their business, no matter if deployed in a private, public, or hybrid cloud.
What we offer
Proactive 24×7 remote monitoring and management
Tailored offerings from the data center to the desktop and extended into the cloud. Our full management offerings include alerting, troubleshooting, remediation, patching, configuration management, onsite dispatch and moves/adds/changes/deletions (MACD) support.
Managed Backup & Restore
Enterprise-ready data protection for hybrid & cloud workloads
Managed Network
Illuminate application slowness at the source and edge
Managed Security
Reduce your attack surface with continuous risk assessment
Managed Hybrid Cloud
Managed hybrid cloud environments that scale to the cloud with you
Dedicated Talent
We offer dedicated technical skilled resources to your account and environment
eCloud Service Offerings |
Cost Optimization and Tech Support |
Support & Monitoring |
Operational Management |
| On-boarding | √ | √ | √ |
| Cloud Spend Dashboard | √ | √ | √ |
| Cost Optimization Dashboard | √ | √ | √ |
| Cost Allocation by Service | √ | √ | √ |
| Inventory Details Dashboard | √ | √ | √ |
| Security Details Dashboard | √ | √ | √ |
| 24/7 Service Desk | √ | √ | √ |
| Monthly Service Reports | √ | √ | √ |
| Monthly Cost Savings Recommendations | √ | √ | √ |
| Reactive Technical Support | √ | √ | √ |
| Monitoring and Notification | √ | √ | |
| Service Request Fulfillment | √ | √ | |
| Snapshots and Restores | √ | √ | |
| Service Delivery Manager | √ | ||
| Identity & Access Management | √ | ||
| Remediation of Issues | √ | ||
| Operating System Patching | √ | ||
| Configuration and Provisioning | √ |
