From the Data Center to the Desktop…and extending into the clouds

ECloud Managed Services provides a proactive 24×7 remote monitoring and management of a customers on premise, hybrid or cloud environments. Our co-managed approach allows our customers the flexibility of full read/write access into their environment. eCloud Managed Services acts as an extension of our customers’ support team. Our full management offerings will include alerting, troubleshooting, remediation, patching, configuration management, onsite dispatch and moves/adds/changes/deletions (MACD) support. Our capabilities extend to the following areas:

  • Cloud Solutions and Providers
  • Unified Communications
  • Network Devices & Network Security
  • Managed Security – SIEM Solution and Compliance
  • Data Center – Application, OS and Hardware
  • DaaS solutions, Remote Desktop, VDI, Citrix and End User Helpdesk support
  • 4 Hour Onsite SLA break/fix support

We provide a single point of contact and customer centric approach, we will own the incident from alarm to resolution while working with manufacturers, software OEMs’, carrier, colocation provider, cloud providers, customer support and onsite teams. With our best in class tools, you can see at any point the status of incidents, alerts from your environment, asset management, customized dashboards and related reporting.